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Jr. Voice / Telephony Engineer

Jr. Voice / Telephony Engineer Description:

Are you currently in a systems support or network admin role, but looking for a change?

If you're interested in carving out a niche for yourself within unified communications, and telephony solutions, then this permanent role may be the perfect fit.

We're currently seeking an individual with at least some base-level knowledge of Cisco Contact Center (and top-notch customer service skills) to join a small, but growing team on the NE side of Indy; blend of on-site and remote work.

Give us a shout to learn more! Additional Details Below.

Jr. Voice / Telephony Engineer Duties:

  • Design, implement and maintain call center technologies and infrastructure.  Also install, troubleshoot, repair and maintain VoIP telephony systems. 

Jr. Voice / Telephony Engineer Skills & Qualifications:

  • 1 year of experience in Unified Communications or related technologies.
  • 1 year of experience with UCCE (IP-IVR or CVP) using ICM Script Editor and ICM admin preferred.
  • 1 year of experience with CUIC, Cisco Call Studio and Contact Center Express preferred.
  • Basic understanding of Microsoft Desktop and Server operating systems preferred.
  • Basic understanding of TCP/IP and related protocols such as DNS and DHCP preferred.