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CISCO Network Engineer

CISCO Network Engineer Responsibilities:

The Network Engineer is assigned to a team that is responsible for the network support for the entire computing environment including hardware procurement and deployment, tier 3 system support, project management of deployment and rehab projects, and assigned monitoring and management responsibilities. The role is a member of the IT shared services team that supports a portfolio of privately held companies. This role requires a CCNP (Route/Switching) Certification.

Essential Job Functions:

  • Provides support for existing Cisco infrastructure deployments
  • Installs, Configures, and Manages Cisco switches, routers, firewalls, and wireless controllers.
  • Monitors IOS versions and schedules updates as required
  • Designs, tests, and deploys Cisco Prime templates as required
  • Follows and updates process documentation as needed
  • Manages projects related to deployment of new Cisco infrastructure
  • Documents configuration and monitors various aspects Cisco infrastructure
  • Supports ServiceDesk in resolving escalated tickets requiring specific technical knowledge
  • Provides tier 3 network troubleshooting and support, including after-hours support

Relevant Skills:

  • ITIL based service delivery for Incident Management, Change Management, Problem Management, Capacity Management, and Configuration Management
  • Ability to hold themselves and others accountable to high standards
  • Experience identifying and resolving issues independently.
  • Demonstrates a solid sense of accountability and sound personal judgement
  • Employs Think Plan Do Review critical thinking process for all tasks, large and small Proven analytical and problem-solving skills with information systems
  • Courage to take initiative in unfamiliar or ambiguous circumstances
  • Ability to gain alignment with different clients and represent a common point of view across multiple stakeholders.
  • Must be confident building business partnerships with various business stakeholders.
  • Excellent verbal and written communication
  • Maintains a high level of confidentiality

CISCO Network Engineer Duties:

  • Bachelor's Degree in Information Technology or equivalent experience
  • 5 years CLI configuration experience with Cisco switches, routers, and ASA's
  • Required minimum Cisco Certifications:
  • CCNA Security
  • CCNP Routing and Switching Certification
  • 5 years of experience in WAN technologies and routing protocols to include:
    • MPLS
    • BGP
    • EIGRP
    • OSPF
    • DMVPN
  • 5 years of experience configuring Cisco ASA's for:
    • IPSEC tunnels
    • Cisco FirePOWER
    • Client VPN
  • Experience with Cisco Prime and Cisco ISE platforms
  • Comfortable working in a remote location supporting businesses with a decentralized leadership structure
  • Ability to travel occasionally as needed, not to exceed 20%
  • Exceptional customer service orientation
  • Other duties as assigned